Order Fulfillment
Warehouse OperationsOrder fulfillment is the complete process of receiving, processing, picking, packing, and shipping customer orders. It encompasses receiving orders from sales channels, picking items from inventory, verifying accuracy, packing items securely, generating shipping labels, and handing off to carriers. Order fulfillment efficiency is a key driver of customer satisfaction and profitability. Fulfillment costs include labor, materials, shipping, and overhead, making optimization critical for competitive advantage.
Related Terms
Pick and Pack
Pick and pack is a fulfillment process where warehouse workers pick items from shelves based on an order list, then pack them into a shipping box.
WMS (Warehouse Management System)
A Warehouse Management System (WMS) is software that controls and optimizes warehouse operations including inventory tracking, picking, packing, shipping, and receiving.